"Mike M. from Ferguson Enterprises wanted to tell Portman what a fine job Keith M. does servicing Ferguson''s trucks! "He is a real pleasure to deal with. He takes time to speak to me before he does anything. He reviews the Planned Maintenance sheet with me, pointing out things I need to watch out for. Keith works well with all of my personnel."

Great job Keith! Thanks for an outstanding job!"

   --Ferguson Enterprises Inc.

"Jonathon T. from Bruce Wholesale Flooring complimented Stan B. and Jim P. on the way they treat the customer. Jonathon said that "Stan the Man" has helped them out a great deal with the level of service he provides Bruce Wholesale Flooring. Jonathon also appreciates the way in which Jim is able to interact with him and his associates."

   --Bruce Wholesale Flooring

"During a sales meeting with Avon, they commented about a recent Portman Learning Center training class. Paul J. recently attended Bill J.'s Train-the-Trainer class. Paul commented that it was one of the most informative classes he had ever attended. He learned a lot of helpful information!

Thanks, Bill, for an excellent job with Avon! "

   --Avon

"The customer stated that he is very please with technician David H.'s repair on the customer's Hyster, and with the Erlanger Parts department for finding the parts so quickly. If the truck had been down for a long period of time, it could have shut down the plant. The customer also stated that he is very pleased with the turn around time on his lift truck that had been in the Portman shop. "

   --Performance Pipe

"During a recent meeting with the customer who has over (70)
pieces of equipment the customer complimented the technician, Dennis T. on keeping the equipment up and running as well as having the customers' best interest in mind when making recommendations on repairs. Dennis has made several modifications to the equipment which resulted in saving the customer on repair cost. Thanks Dennis for a job well done "

   --Promax Automotive

"Todd from Laycock Roofing called in a breakdown for a dead battery on his lift truck. Jay F. was dispatched to the Newport location where he put a new battery in the truck quickly to get the customer up and running again. Todd called back to the Service Department and said how much he appreciated and how impressed he was with the great service and how professional Jay was. Thanks Jay for the quality service."

   --Laycock Roofing

"Aurora Lumber's CAT GPL40 came into Erlanger's shop for ring gear and starter repair. Thanks to Joe A., with help from the parts department and transportation, the customer had his truck back within a 24 hour period. The customer was pleased with the turn around time. Job well done. "

   --AURORA LUMBER

"Bob from Aero Fulfillment stated that Joe B. is doing a great job taking care of their trucks. He is very conscientous in the work that he does and he always keeps them informed as to what needs to be done. Thanks for all of your hard work, Joe!"

   --Aero Fulfillment

"During a recent customer survey Jim from Miller Brewing mentioned that Jim C. "is the backbone of Portman's service at Miller". Thanks Jim for the outstanding service at one of Monroe's top customers. "

   --Miller Brewing Company